Lumne.IO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Lumne.IO.

This Privacy Policy applies to our website, and its associated subdomains (collectively, our "Service") alongside our application, Lumne.IO. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:

• Cookie: Small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: When this policy mentions "Company," "we," "us," or "our," it refers to Lumne.IO, (Rua Martinho Acácio Gomes) that is responsible for your information under this Privacy Policy.
• Country: Where Lumne.IO or the owners/founders of Lumne.IO are based, in this case is Brazil.
• Customer: Refers to the company, organization or person that signs up to use the Lumne.IO Service to manage the relationships with your consumers or service users.
• Device: Any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Lumne.IO and use the services.
• IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
• Personnel: Refers to those individuals who are employed by Lumne.IO or are under contract to perform a service on behalf of one of the parties.
• Personal Data: Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
• Service: Refers to the service provided by Lumne.IO as described in the relative terms (if available) and on this platform.
• Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website: Lumne.IO's site, which can be accessed via this URL: lumne.io
• You: A person or entity that is registered with Lumne.IO to use the Services.

What Information Do We Collect?

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. This includes:

• Name / Username
• Email Addresses
• Mailing Addresses
• Job Titles
• Billing Addresses
• Age
• Password

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• To administer a contest, promotion, survey or other site feature
• To send periodic emails

When does Lumne.IO use end user information from third parties?

Lumne.IO will collect End User Data necessary to provide the Lumne.IO services to our customers. End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When does Lumne.IO use customer information from third parties?

We receive some information from third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Lumne.IO customer, we receive information from a third party that provides automated fraud detection services to Lumne.IO. We also occasionally collect information that is made publicly available on social media websites.

Do we share the information we collect with third parties?

We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners.

We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, or to otherwise comply with applicable court orders, laws, rules and regulations.

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide Lumne.IO to you and fulfill the purposes described in this policy. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers' database only to be accessible by those authorized with special access rights. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file.

Rights you have over your data

The rights you have to request updates or corrections to the information Lumne.IO collects depend on your relationship with Lumne.IO. You can contact us in order to:

• Update or correct your personally identifiable information.
• Change your preferences with respect to communications and other information you receive from us.
• Delete the personally identifiable information maintained about you on our systems by cancelling your account.

Cookies

Lumne.IO uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Kids' Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA). GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies. Our customers' data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

We are committed to helping our customers meet the data subject rights requirements of GDPR. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it. You may exercise the following rights:

• Right to Know and Access: You may submit a verifiable request for information regarding the categories of Personal Information we collect, use, or share.
• Right to Equal Service: We will not discriminate against you if you exercise your privacy rights.
• Right to Delete: You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

We do not sell the Personal Information of our users. If you make a request, we have one month to respond to you.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. If you continue to use the Service, you will be bound by the updated Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of Brazil without regard to its conflict of laws provision. By using Lumne.IO or contacting us directly, you signify your acceptance of this Privacy Policy.

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